Frequently Asked Questions

An American tradition since 1937, Stuckey’s is a true friend of the highway traveler, and we appreciate your visit. To that end, we’ve designed this website to be as fun and informative as possible.

Below you’ll find answers to questions we often hear from customers. If you don’t see your question listed below, contact us, and we will be happy to assist you.

Shopping with Stuckey’s

How do I remove items from my shopping basket?

How do I check on the status of my order?

Once an order has been submitted, you will receive a confirmation email upon receipt of your order. That email will contain your Stuckey’s order number and an order summary. Once your order ships, keep an eye out for a UPS Tracking Number via email that you can use to follow your package(s) progress at www.ups.com.

If you wish to reach out to us directly and check on the status of your order, please email us at customerservice@stuckeys.com.

What types of payment do you accept on the website?

We accept Visa and MasterCard, . In addition, we are unable to process COD’s or offer a layaway plan. We will accept a personal check but contact our customer service team first to confirm the total amount of the order. The check must clear before we release the order.

For your security, your billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match these criteria or that we view as suspicious or questionable.

How do you calculate the sales tax for my order?

State laws require that we charge sales tax on orders shipped to addresses within Georgia and Maryland. A 6% sales tax is added to all items we ship to a Georgia address. A 6% sales tax is added to all items we ship to a Maryland address. Sales tax is not charged for items shipped to addresses outside these two states. Additional local taxes may apply.

How do I cancel or make changes to an order already placed?

After you have submitted an order online, your order begins to process, and you cannot make any online changes.

To change or cancel your order before shipment, contact us [link to contact page] as soon as possible. Representatives are available by phone Monday through Friday, 8:30 AM – 5:00 PM EST. Call 800-423-6171.

Please note that most orders are processed promptly upon receipt and usually shipped within 48 business hours. Please do not wait to call us, as we can ship in less than 24 business hours.

If your order has already been invoiced and shipped, we will not be able to cancel or redirect your order, and it will be your responsibility to return the product to us at your cost and expense.

What is your refund policy?

You can return unopened, non-perishable items within 14 days of delivery for a refund. The product must be in new, unopened, and original condition. It is your responsibility to pay return shipping costs. Please make sure that you retain tracking information to confirm delivery. Prior freight charges are not refundable unless due to our error.

We do not accept returns on food or candy items. Once any food or candy item product is shipped from our distribution center and is in route, the transaction becomes a final sale.

If we are responsible for an error by sending an incorrect item or a past code item, or if you feel you received something in error, we will accept the return and pay the freight for the return upon inspection and confirmation that a particular item is defective. You may be asked for photo verification.

Please contact us for a Return Merchandise Authorization (RMA) number before sending back the merchandise. Representatives are available Monday through Friday 8:30 AM – 5:00 PM EST. Merchandise returned without an RMA number will be refused and returned to the sender.

If an item or items are placed on sale after a customer’s purchase transaction is submitted, a customer may request a refund for the difference under the following terms:

The request must be made within 48 hours of the original transaction submission date and time.
Upon submission of an order, a confirmation e-mail is sent to the customer noting the date and time of the transaction, that time-stamp will be used to determine if an order is eligible for a potential refund adjustment.
Shipping charges will apply if the order sub-total is below the freight free threshold of $75.00.
Once a submitted order has shipped, it is considered a completed transaction.
If the refund request is made after the 48 hour period, Stuckey’s will offer a discount coupon for 25% off a future website purchase.

How can I return a non-food item?

To make a return, follow these steps:

Pack the item securely in the original package.
Enclose a copy of the packing list with the order; please keep a copy for your records.
Please provide your name, address, and phone number with the returned product if you cannot send a copy of the packing list.
All return shipping and handling charges must be prepaid. We cannot and will not accept COD deliveries.
Contact us at (800) 423-6171 to obtain a Return Merchandise Authorization (RMA) number. Returned merchandise will be refused and returned to the sender if it does not have an RMA number.
Write your Return Merchandise Authorization (RMA) number on the outside top of the box.
For your protection, we recommend using either UPS or FedEx to return your merchandise so you can track the return of your package to our warehouse.
Please ship to:
- Stuckey’s Distribution Center
  Attn: Product Returns
  105 Industrial Blvd
  Eastman, GA 31023-7113, USA
  Phone: (478) 374-0484

When will I receive my refund?

You can expect a refund in the same form of payment used for your purchase within 14 days of our receipt and inspection of your product. To complete your return and process your refund, we must verify that the product is in acceptable condition.

You will be contacted directly if there is a problem with your return. You will be refunded the shipping and handling cost if the return is a result of a manufacturer error or a shipping error on our part.

Shipping Product with Stuckey’s

Why are the cold box and expedited shipping charges so much?

Unfortunately, we are not in a position to absorb the entire cost incurred when shipping chocolates throughout the United States. The cold box itself costs $13.95 and we are absorbing part of the cost. Expedited shipping can range from $35 to $50 or more depending on location and we have absorbed some of this cost as well. We completely understand if you elect not to purchase chocolate due to the cost and hope that you will consider other Stuckey’s items.

What does EXPEDITED shipping mean?

What is your cold weather shipping policy for chocolates?

If you have ordered a chocolate item and live east of the Mississippi or in one of these eight states – MN, WI, IA, IL, MO, AR, KS, OK – there are no additional charges applied to your order as we are confident your order will arrive in satisfactory condition.

If you have ordered a chocolate item and live in WA, OR, CA, NV, ID, MT, WY, UT, AZ, NM, ND, SD, NE, TX, or CO – we can’t be 100% sure your product will arrive in good condition. While it may be cool where you are, it is possible your order will ship through a hot weather states and we can’t ship the product unprotected.

That means a cold box charge of $9.95 will be applied to your order at the time of checkout and you will only have the option of expedited shipping. If you remove the chocolate items from your cart – these charges will be removed and normal freight charges will apply.

What is your HOT weather shipping policy for chocolates?

If you have ordered a chocolate item and live east of the Mississippi or in one of these eight states – MN, WI, IA, IL, MO, AR, KS, OK – an additional cold box charge of $9.95 is applied to your order to ensure your product will arrive in satisfactory condition.

If you have ordered a chocolate item and live in WA, OR, CA, NV, ID, MT, WY, UT, AZ, NM, ND, SD, NE, TX, or CO – we can’t be 100% sure your product will arrive in good condition. While it may be cool where you are, it is possible your order will ship through hot weather states and we can’t ship the product unprotected.

Why is chocolate so expensive to ship?

Chocolate is one of the most difficult products to ship throughout the United States and to ensure your product arrives is proper condition it requires special handling. Since we are a Georgia based company, we have to be aware that when it is 68 degrees or higher, chocolate will immediately begin to melt in transit unless protected. Those UPS trucks get hot!!!

To that end, we have implemented a COLD and HOT weather shipping policy. (See Below)

How will Stuckey's pack and ship a large expedited order?

For expedited orders that exceed the capacity of the cold box, Stuckey’s, at its discretion may ship non-chocolates items via UPS Ground at the same time at no additional charge. If all chocolate, then we will ship two boxes via expedited freight. Boxes for chocolate and non-chocolate orders may arrive at different times, the key is chocolate will ship expedited.

Does Stuckey’s ship to PO Boxes?

Does Stuckey’s ship freight-free?

Can I ship to Alaska and Hawaii?

If you are considering an order that you wish shipped to Alaska or Hawaii, please contact our Customer Service Department at customerservice@stuckeys.com.

It can be more costly to ship outside of the continental United States, and we need to chat with you directly about the cost before we can accept your order. If you place an order first, we will reach out to you before we ship to discuss shipping charges.

Can I ship to Canada or other countries?

Does Stuckey’s process orders over the weekend?

How long will it take for my order to be shipped?

If the item(s) you have ordered are in stock, we usually ship within the next two business days. If the item(s) you have ordered are out of stock, we will send them as soon as they arrive in our warehouse. If we split ship your order, you will only be charged for the first shipment.

If your order is significantly delayed due to a backorder, we will contact you by phone or email to determine how you would like to proceed. If you wish to cancel your order at that time, we will issue an immediate refund.

When will my order reach its shipping destination?

At checkout, you will be prompted to select a shipping method for the item(s). After your order has shipped from Stuckey’s, your transit time will be as follows:

UPS Ground Service:

Once your order has shipped, you can expect your order to arrive within 3-8 business days

Expedited service for faster delivery:

We can ship products with expedited overnight, two-day, and three-day service within the Continental United States. Expedited shipment times are determined from the time your order leaves our facility, not from the time the order is placed. Additionally, expedited service does not include weekends, only business days/weekdays.

Please note: Regardless of shipping method, on average, we typically ship your order within two business days, but occasionally, it may take longer due to increased order volume due to seasonal holidays or promotions.

General Information

How do I find a Stuckey’s store in my area?

Currently, Stuckey’s has over 60 licensed locations throughout the United States. Some locations are still the old-time stores you remember from childhood, while we have also partnered with state-of-the-art travel plazas.

Stores are located as far north as Connecticut, as far south as Florida, and as far west as Texas and Missouri.

If you are planning a trip or want to find the closest Stuckey’s store near you, please visit our location finder page.

What is the best way to purchase Stuckey’s candy?

Who owns Stuckey’s and the Trademark/Brand?

Stuckey’s trademark is owned by Stuckey’s Corporation, a privately held company. Each of Stuckey’s licensed locations is an independently owned facility operated by a licensee of Stuckey’s Corporation. This means that all operational aspects of the location are handled at the store level onsite or through that store’s corporate office.

Who do I contact about real estate inquiries for Stuckey's Corporation?

Stuckey’s Corporation does not directly purchase or rent any properties or land, but we are always interested in hearing from potential partners. If you own an existing property and want to license with Stuckey’s either by purchasing products or by including us in your store plans, please get in touch with info@stuckeys.com as an initial contact point or call 301-585-8222, and you will be redirected from there.

How do I reach the buyer at Stuckey’s Corporation?

Stuckey’s Corporation distributes various candy, food, and novelty items to our customers, including branded and non-branded items. If you have a product you would like us to consider, please contact jboucher@stuckeys.com as an initial contact point or call 301-585-8222, and you will be redirected from there.

Please be aware that we do NOT distribute certain categories of products, including:

Beverages (Including Energy Drinks)
CBD Items
Cigarettes
Meat Snacks

If you feel you have an item that makes sense for Stuckey’s to consider, samples can be sent to:

Stuckey’s Corporation
Attn: Buyer
13321 New Hampshire Avenue #208
Silver Spring, MD 20904
(301) 585-8222

Do I have to register to use Stuckey's website?

What steps do you take to safeguard my privacy?

We take your privacy seriously and have taken steps to protect your information. We also limit access to our systems to a specified number of authorized employees. Please get in touch with us if you believe that information you have given us has been compromised or misused.

For additional information, please read our Privacy and Security Statements.

General Product Information

What’s the difference between pecan log rolls & pecan divinity?

How do I find the best by date on a pecan log roll?

Stuckey’s pecan log rolls have a six-digit imprint on each wrapper. The format is XX XX XX, where the first two digits are the month, the next two digits are the day, and the last two digits are the year. This date is a BEST BY date, meaning the product is best if eaten by that date. For example, 10 12 23 means the product’s best-by date is October 12, 2023.

For other product and date information, please get in touch with us.

How do I store an opened and unwrapped pecan log roll?

Can I find the same products online as in Stuckey’s stores?

Our online store showcases our most popular Stuckey’s candy items and souvenirs. If you would like to purchase an item that you saw in one of our stores or would like to know if a specific product is available, please email our Customer Service Department at customerservice@stuckeys.com.

Often, our stores may have a unique product they have sourced themselves, and your best bet would be to reach out directly to the store and see if you can arrange shipment of the items you are interested in purchasing.

How do I obtain allergen information for products?

Our food items sold on our website includes images of both the nutritional panel and the ingredient information for that item. If you have questions about the allergen information, please reach out to info@stuckeys.com. In 2023, we do plan on introducing nutritional information images on each item to help provide immediate answers.

Wholesale Inquiries

Do you sell Stuckey's products wholesale on your site?

What are your ordering requirements?