Frequently Asked Questions

Consumer Information Frequently Asked Questions Product Information Privacy & Security Statements

We recognize that our success is grounded in the complete satisfaction of our customers. To that end, we've designed this website to be as fun and informative as possible. Below you'll find some of our more frequently asked questions. If you don't see your question listed below, we invite you to contact us.

General Information Questions

Product Related Questions

Questions About Shopping with Stuckey's Online

Shipping and Handling Questions

Return Information

General Information Questions

Question: What is the best way to contact Stuckey's?
Answer: Customer Service Representatives are available Monday through Friday 8:30 AM - 5:00 PM EST. To contact our main office:

Email: customerservice@stuckeys.com
Phone: (800) 423-6171 or (301) 585-8222
Fax: (301) 585-8997

Stuckey's Corporation
8555 16th Street Suite 850
Silver Spring, MD 20910-2835
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Question: How do I find a Stuckey's store in my area?
Answer: Stuckey's has over 200 stores in 19 states throughout the country. If you are planning a trip, or would like to find the closest Stuckey's store near you, please visit our Store Locator.
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Question: Is Stuckey's stock publicly traded?
Answer: Stuckey's Corporation is a privately held company. Each Stuckey's store is independently owned and operated by a franchisee of Stuckey's Corporation.
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Product Related Questions


Question: How should I store my Pecan Log Rolls to ensure maximum freshness?
Answer: We recommend you store Stuckey's Pecan Log Rolls in a cool, dry area, between 68 and 72 degrees, away from direct sunlight. We do not recommend storing Stuckey's Pecan Log Rolls in a freezer.
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Question: Where can I obtain allergen information for the products sold through this website?
Answer: Please refer to our product information page to review our ingredient and product information for items sold on this website. For additional information, contact our Customer Service Department.
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Questions About Shopping with Stuckey's Online

Question: Do I have to register to use this website?
Answer: We don't require you to register to shop on our website, but we do encourage it! The advantage to registering with our website is that it will make your shopping experience easier, faster, and more enjoyable.
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Question: Can I find all of the same products I'm used to seeing in Stuckey's stores in the online shop?
Answer: Our online store showcases a sampling of the wide variety of candy and souvenir items available in our stores. If you would like to purchase an item that you saw in one of our stores, or would like to know if a specific product is available, please contact our Customer Service Department.
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Question:What types of payment do you accept on this website?
Answer: We accept Visa, MasterCard, and American Express. Unfortunately, we are unable to process COD's or offer a lay-away plan. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
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Question: What steps do you take to safeguard my privacy?
Answer: We take your privacy seriously. Although no system on the web is 100% safe from unauthorized access, we have taken steps, using hardware and software, to protect the information you give us. We also limit access to our systems to a specified number of our authorized employees. If, at any time, you believe that information you have given us has been compromised or misused, please contact our Customer Service Department. For additional information please read our Privacy and Security Statements.
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Question: How do I remove items from my shopping basket?
Answer: Once you've added an item to your cart, you can remove it at any time, before you process your order, by clicking the "Basket Contents" link and then either pressing the "remove" button or adjusting the quantity of the item to the correct number you'd like to order and pressing "update."
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Question: How do I check on the status of my order?
Answer: If you wish to check on the status of your order, please contact our Customer Service Department.
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Question: How do you calculate the sales tax for my order?
Answer: State laws require that we charge sales tax on orders shipped to addresses within Georgia and Maryland. A 4% sales tax is added to all items that we ship to a Georgia address. A 5% sales tax is added to all items that we ship to a Maryland address. Sales tax is not charged for items shipped to addresses outside of these two states.
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Question: Can I ship to Alaska and Hawaii?
Answer: If you wish to have an order shipped to Hawaii or Alaska, please call our customer service department at 1-800-423-6171, so we can calculate the shipping costs for your order.
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Question: How do I make changes to, or cancel, an order that I have already placed?
Answer: After you have clicked the submit order button, your order begins to process and you cannot make any online changes. To change, or cancel, your order prior to shipment, you must contact our Customer Service Department. Representatives are available Monday through Friday 8:30 AM - 5:00 PM EST.

Please note: most orders are processed promptly upon receipt. If your order has already been invoiced and shipped, we will not be able to cancel your order.
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Question: What is your refund policy?
Answer: Stuckey's wants you to be fully satisfied with every item that you purchase. If you are not satisfied with an item that you have purchased online, you may return the item within 14 days of delivery for a full refund of the purchase price, minus the shipping, handling, and other charges.

The item(s) must be returned with all paperwork and proper authorization to insure full credit. Please contact our Customer Service Department at (800) 423-6171 for a Return Merchandise Authorization (RMA) number prior to sending back the merchandise. Representatives are available Monday through Friday 8:30 AM - 5:00 PM EST.


For more details, please reivew our detailed return information.
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Question: When will I receive my refund?
Answer: You can expect a refund in the same form of payment used for your purchase within 45 days of our receipt of your product. To complete your return and process your refund, we must verify that the product is in acceptable condition. If there is a problem with your return, you will be contacted directly. You will be refunded the shipping and handling cost if the return is a result of a manufacturer error or a shipping error on our part.
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Shipping and Handling Questions

Question: How long will it take for my order to be shipped?
Answer: If the item(s) you have ordered are in stock when we receive your order, we will, on average, ship within the next two business days. If the item(s) you have ordered are out of stock, we will ship them as soon as they arrive in our warehouse. If we split ship your order, you will be charged only for the first shipment.

Business days are Monday-Friday, excluding federal holidays.
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Question: When will my order reach its shipping destination?
Answer: At checkout, you will be prompted to select a shipping method for the item(s). After your order has shipped from Stuckey's, your transit time will be as follows:

Standard UPS Ground Service:
Once your order has shipped from Stuckey's, you can expect your order to arrive within 3-8 business days. Business days are Monday-Friday, excluding federal holidays within the United States.

UPS 3-Day Select® Service:
Once your order has shipped from Stuckey's, you can expect your order to arrive within three business days. Business days are Monday-Friday, excluding federal holidays within the United States.

UPS Next Day Air® Service:
Once your order has shipped from Stuckey's, you can expect your order to arrive within 1 business day. Business days are Monday-Friday, excluding federal holidays within the United States.

If you have not received your order after the indicated time, please contact our Customer Service Department.
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Question: How do you calculate the shipping and handling charges?
Answer: At checkout, we calculate the final charges for your order based on the value of your order and the shipping method selected.

Free shipping is available via UPS Ground if order, before tax and shipping, totals to $60 or more in eligible products.

Each order requires a separate shipping and handling charge, and is based on the total value of the individual order.

Total Order: UPS Ground Service: UPS 3-Day Select® Service UPS Next Day Air® Service
$0.00-29.99 $7.95 $12.95 $34.95
$30.00-49.99 $9.95 $18.95 $49.95
$50.00-59.99 $11.95 $21.95 $64.95
$60.00-79.99 FREE $27.95 $74.95
$80.00-99.99 FREE $32.95 $79.95
$100.00-149.99 FREE $37.95 $89.95
$150.00-199.99 FREE $42.95 $99.95
$200.00-$249.99 FREE $47.95 $99.95

For UPS 3 Day Select® Service or UPS Next Day Air® Service on orders of $250 or more, please contact our Customer Service Department at (800) 423-6171. Representatives are available Monday through Friday 8:30 AM - 5:00 PM EST.

Please note: Regardless of shipping method, on average, we will ship your order within two business days.
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Return Information

Question: How can I return a product purchased through the online shop?
Answer: To return an item:
  1. Pack the item securely in the original package.

  2. Enclose the yellow copy of the packing list with the order; please keep the white copy for your records.

  3. If you are unable to send the copy of the packing list, please provide your name, address, and phone number with the returned product.

  4. All return shipping and handling charges must be prepaid. We cannot accept C.O.D. deliveries.

  5. Contact our Customer Service Department at (800) 423-6171 to obtain a Return Merchandise Authorization (RMA) number. Returned merchandise will be refused and returned to sender if it does not have an RMA.

  6. Write your Return Merchandise Authorization (RMA) number on the outside top of the box.

  7. For your protection, we recommend that you use either UPS or Fed-Ex to return your merchandise so you can track the return of your package to our warehouse. Please ship to:

    Stuckey's Distribution Center
    Attn: Product Returns
    105 Industrial Blvd
    Eastman, GA 31023-7113, USA
    Phone: (301) 585-8222
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If you are searching for more specific information, please send an email to contact our Customer Service Department. We'll get back to you as quickly as possible.

Consumer Information Frequently Asked Questions Product Information Privacy & Security Statements

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